Frequently Asked Questions

At Mellowdays Furniture, we pride ourselves on offering a unique blend of quality, style, and sustainability. Imported from Indonesia, our furniture is hand crafted by skilled artisans with naturally sourced woods and designed to reflect simplicity and comfort, providing lasting beauty and functionality.

Absolutely! We are committed to sustainability. We worked with manufacturers who share our values. We sourced sustainable natural materials and undesired/unused product waste which are rarely been. used in production of furnitures such as branch, roots, reclaimed woods, seagrass. We believe in creating furniture that not only enhances your home but also contributes to a healthier planet.

Each email provider utilises advanced scanning systems to categorise incoming emails, often employing intricate algorithms that remain confidential. If you haven't received our email with coupon email, it's advisable to check your "Promotions" or "Spam" folders, as it may have been inadvertently redirected there.

Mellowdays Furniture is an online-only furniture store. Placing an order with us is easy. Simply browse our online catalog, select the items you love, and follow the checkout process.

We currently offer delivery to most of mainland UK, which includes England, Wales, and certain parts of Scotland.

Please note that we do not deliver to the Highlands of Scotland, Scottish Islands, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, and Ireland.

All orders are dispatched using a courier service, and in-stock items should be delivered within 7-10 working days from Monday to Friday (except bank and public holidays), unless otherwise advised.

Delivery charges apply depending on the ordered value and delivery locations outlined below:

​Zone 1 (England, Wales):

Shipping fee	Order amount
£10	Up to £400
£20	£401 to £800
£30	£801 to £1,200
Free	over £1,200

 

Zone 2 (Certain parts of Scotland excluding Highlands):

Shipping fee	Order amount
£18	Up to £400
£28	£401 to £800
£38	£801 to £1,200
Free	over £1,200

 

If you have any questions or need further assistance, please feel free to contact our customer service team.

Currently, we only offer shipping to most of mainland UK, which includes England, Wales, and certain parts of Scotland.
Please note that we do not deliver to the Highlands of Scotland, Scottish Islands, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, and Ireland.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and delivery of your furniture.

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your furniture, please let us know by email to contact@mellowdays.co.uk within 14 days after delivery. Please refer to our Returns Policy for detailed information on how to initiate a return.

The presence of holes and markings in your furniture is not indicative of a defect. Our furniture, crafted from reclaimed wood, is intentionally designed to showcase the natural characteristics and uniqueness of the material. Reclaimed wood often carries the marks of its previous life, such as knots, holes, and distinctive grain patterns. These features contribute to the individuality and charm of each piece. Rather than being considered faults, they are celebrated as part of the wood's history and character.Rest assured that our furniture undergoes rigorous quality checks to ensure its functionality and structural integrity. If, however, you believe that the holes or markings interfere with the product's functionality, please reach out to our customer support team via contact@mellowdays.co.uk. We are here to assist you and explore suitable solutions.

In the unlikely event that a product arrives damaged, we advise you to refuse acceptance at the time of delivery, prompting the item's return with the driver. Subsequently, kindly notify us via email at contact@mellowdays.co.uk within 48 hours, providing photographic evidence of the damage. Our commitment to resolving such matters is steadfast; expect our response within 48 hours, delineating the subsequent course of action. Upon confirmation of damage or defect following examination, we undertake to replace the affected products or defective components within a span of 14 working days, contingent upon product availability. Your satisfaction and product integrity are paramount to us at Mellowdays Furniture. Please refer to the "Damaged Product(s)" section in our Terms of Service for full details.

Our products are crafted with a focus on user convenience, utilising a traditional assembly method that typically requires little to no additional assembly. You can enjoy your new furniture without the need to hire someone for extensive setup. If you have any specific inquiries about the assembly of a particular item, feel free to reach out to our customer service for detailed assistance.

Yes, we stand by the quality of our products. Our items come with a warranty of 6 months from the date of delivery. Please check our Warranties and Liabilities terms under Terms of Service or contact our customer support team for details.