Privacy Policy
Introduction
At Mellowdays Furniture we collects, uses, and protects your personal information when you visit our website and branded social media pages. This Privacy Policy outlines how we take care of your personal data and the use of cookies in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using and/or accessing our website or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.
1. Collection of Data
Mellowdays Furniture receives, collects and stores any information you enter on our website or provide us in any other way. We may collect your personal data such as your name, postal address, email address, telephone numbers, credit/debit card details and IP address, when you:- browse the pages of our website via the use of Cookies;
- send a message through a contact form;
- create an account or place an order;
- subscribe to our news update;
- collect customer reviews;
- get in touch with us by letter, phone, email, chat or the contact form.
2. Use of Data
2.1 The collected data are essential to the processing and management of customer orders. It helps us to ensure the proper functioning of our website.It allows Mellowdays Furniture to:
- Analyse and improve the performance and functionality of our website;
- Personalise your experience and remember your preferences;
- Handle your questions or requests for information by email or phone;
- Manage your customer account, your shopping cart and your orders;
- Manage your deliveries, the follow-up of your orders as well as the after-sales service;
- Send you the Newsletter when you have subscribed to it;
- Collect your opinion on our site and our products;
- Provide relevant advertisements.
3. Use of Cookies
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.
3.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
- Functionality Cookies: These cookies are used to recognise you when you return to our website. They enable us to personalise content, greet you by name, and remember your preferences.
- Analytics Cookies: These cookies allow us to recognise and count the number of visitors to our website and collect information about how visitors use the site. This helps us improve the way our website works.
- Marketing Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.
- To ensure the proper functioning of our website.
- To analyse and improve the performance and functionality of our website.
- To personalise your experience and remember your preferences.
- To provide relevant advertisements.
3.2 We may also use third-party cookies, such as those from analytics providers and advertisers, to assist us in delivering a better online experience and to analyse site usage.
3.3 Only essential cookies and scripts are loaded for the first time visiting our website. Your consent will be sought for enabling other types of cookies and scripts (e.g., Functional, Advertising, Analytics). This can be done via the Cookie banner or only allow specific types by clicking the Cookie Settings button.
3.4 You can also express your consent or oppose the use of cookies by setting your browser appropriately.
4. Protection of Personal Data
4.1 Mellowdays Furniture is hosted on the Shopify online platform. Your data may be stored through Shopify’s data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall. For more information about Shopify's Privacy Policy, please visit https://www.shopify.com/legal/privacy.
4.2 All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
4.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4.4 The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.
5. Means of Communication and Purpose
Mellowdays Furniture may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
6. Disclosure of Personal Data
6.1 Mellowdays Furniture respects customers privacy and all personal data will be treated with the utmost confidentiality. We may only transfer your information to third parties in the following cases:
- to facilitate the shipping and payment of the order;
- to offer you our financial partner, Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice;
- for web service providers that host our website and store data on our behalf;
- for HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances;
- for the collection of customer reviews;
- for advertising purposes if you explicitly consent the transmission of your data to relevant partners;
- to whom we may choose to sell, transfer or merge parts of our business or assets. If a change happens to our business then the new owners may use your personal data in the same way as set out in this privacy policy.
7. Changes to Our Privacy Policy
7.1 We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
8. Contact Us
8.1 If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@mellowdays.co.uk.
Last modified: 7 March 2024